Example A Output: Hi there, I'm sorry your evening didn't go the way it should have. Saturday nights get intense in the kitchen, and it sounds like the wait — and the way it was handled at the table — fell short of what you deserve. That's on us to fix, not something you should have had to sit through. I'd love the chance to have you back for a dessert on the house, no strings attached, so your next visit actually feels like Trattoria Bella. — Marco, Trattoria Bella team